Specification documents
The complete, RFP/tender-ready specification — 25 documents, each in English, Urdu and Sindhi.
00
Vision & Scope
01
Product Requirements Document
02
Functional Requirements
03
Non-Functional Requirements
04
Roles & Permissions
05
Data Model
06
Ticket Workflow
07
AI / OCR Specification
08
Integrations Specification
09
i18n & Localization
10
UX Sitemap & Flows
11
Security & Compliance
12
API Contract
13
Test Strategy
14
Roadmap & Release Plan
15
Technical Architecture
16
Branding & Design System
17
Analytics & KPIs
18
Knowledge Base & SOP
19
Multi-channel Intake
20
Training & Certification
21
MoM / TRI / Hearings
22
Governance & Legal
23
PPP Vendor & Exit
24
Trust & Safety