Privacy Policy
How the Sindh IT Portal — Facilitation Desk collects, stores and handles your information.
Overview
This portal is operated on behalf of the Science & Information Technology Department, Government of Sindh. We collect only the information needed to register your organization, route your requests to the correct department, and report transparently on outcomes.
Data we collect
- Organization details — legal name, entity type, NTN, SECP / PSEB numbers, sector and employee band.
- Representative details — name, designation, email, mobile, WhatsApp, CNIC and preferred language.
- Ticket content — the subject, description and messages you submit, along with any documents you attach.
- Activity logs — timestamps and actions taken to support security and accountability.
How we store and protect data
Data is held on a secured server and persisted in a MariaDB database. Passwords are never stored in plain text; authentication tokens and sensitive fields are protected with encryption in transit and at rest. Access is restricted to authorized staff of the facilitation desk and the responsible government department.
Retention
We retain records of tickets and resolutions for as long as needed to deliver the service, meet audit obligations and comply with government record-keeping requirements. Identifiable personal information (PII) is kept no longer than necessary for these purposes.
Sharing
Your ticket details are shared with the specific government department handling your request, and with the MAAHIR facilitation staff who coordinate it. We do not sell your data. Anonymized, aggregate statistics may be published on the transparency dashboard.
Cookies
We use a minimal set of cookies and local storage to keep you signed in and remember your language preference. We do not use advertising or third-party tracking cookies.
Right to information
This policy is aligned with the Sindh Transparency and Right to Information Act, 2016, which gives citizens the right to request information held by public bodies. You may submit such requests through this portal.
Privacy queries
Questions about your personal data or this policy can be sent to the facilitation desk — see the Contact page.